000030022 - RSA SA IM - Data Collector service or RSA Vulnerability Management - Data Collector service will not stay started

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030022
Applies ToRSA Product Set: Security Management
RSA Product/Service Type: SecOps
RSA Version/Condition: 1.2
Platform: Windows
RSA Product Set: Security Management
RSA Product/Service Type: Vulnerability Risk Management
RSA Version/Condition: 1.1 SP1 or newer
Platform: Windows
IssueThe data collector service for both SecOps 1.2 or VRM will not stay in a "Running" status.  It will start and then immediately stop.
CauseMissing VC C++ Redistributable for the run time environment.
ResolutionInstall VC C++ 2010 Redistributable pack for the run time environment.

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