|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1
|Issue||Trusted realm authentication is not working properly.|
Enabled the verbose for trace log on local Authentication Manager instance and see the following error message in imsTrace.log.
2015-05-25 15:04:00,453, [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'], (EJBRemoteTarget.java:316), trace.com.rsa.command.EJBRemoteTargetBase, ERROR, am81pri.dc.rsa.shanghai.com,,,,Unable to connect to downgraded EJB/2.1 command server.null
|Cause||The hostname of remote AM server can't be resolved or the remote AM server is offline.|
|Resolution||Go to Security Console - Administration - Trusted Realms - Manage Existing and do the following.|
1. If the remote trusted realm no longer exists, delete the trusted realm.
2. If the hostname/ip of remote trusted realm has been changed, update the trusted realm package.
3. If the remote trusted realm server is offline, bring that server online and this issue should be automatically fixed.