|Applies To||RSA Product Set: Security Analytics|
RSA Product/Service Type: Malware Analysis
RSA Version/Condition: 10.4.x, 10.5.x
O/S Version: EL6
|Issue||Unable to perform Malware Analysis On-Demand scans using trusted connections in RSA Security Analytics 10.4.x and 10.5.x.|
The following error message is displayed in the Security Analytics UI when attempting to utilize the Scan for Malware feature: There is communication failure. Please try again later.
An error message similar to the example below is displayed in /var/lib/netwitness/rsamalware/spectrum/logs/spectrum.log when attempting to perform an On-Demand scan.
|Cause||This issue occurs because the introduction of the trusted security model implemented currently does not address the need for a service that resides on another physical/virtual appliance to trust another service from a different physical/virtual appliance.|
|Workaround||To resolve the issue, perform the trusted connections process again on the Concentrator, following the steps below.|
|Notes||The co-located Malware Analysis (Malware CoLo) service is not affected by this issue.|
|Legacy Article ID||a67622|