000031121 - 3DSecure: Getting "No Entry containing" when using an FI the starts with "0" (zero) in FI_Config of FI_BIN Load Sheets in update or delete mode

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031121
Applies ToRSA Product Set: Adaptive Authentication
RSA Product/Service Type: eCommerce/3DSecure
IssueWhen attempting to do a FI_Config or FI_BIN load sheet were the FI ID begins with a "0" (zero), the load fails with the following error in the log provided by the operations team that looks like:
11:51:41.693 ERROR     No entry containing [337] was found in FI_DATA could not continue. 
One thing that you do notice in the logs is that the FI is listed as "337", and the FI is "0337"
 
CauseThe FIID is not a number but is text, so make sure that the load sheets contain the correct FIID of "0337",  Excel will drop the leading "0" if the cell is formatted as a number, so make sure the cell is formatted as a number
Resolutionif you are not able to get the leading"0" (zero) to appear, highlight the cell, right click on in in Number column, change the format to :"Text"

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