000031302 - Lockbox error when using SQL Server cluster

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031302
Applies ToRSA Product Set: RSA Data Protection Manager C# client
 
IssueInitializing the DPM client outside of SQL Server Cluster and re-initialing it from within a SQL Server cluster instance will fail with this error:
Rsa.KeyManagerClient.RkmLockBoxSysKeyMissingException: 20056: Missing system fingerprint key  

 
CauseSQL Server Cluster will return the cluster name and IP instead of the server's hostname and IP, hence locking the lockbox.
ResolutionInitialize the DPM client from within SQL Server Cluster

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