000029454 - Serial number is the only field visible when searching for tokens using Where search in RSA Authentication Manager 8.x

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Dec 10, 2019
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Article Number000029454
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
IssueIn the Security Console under Authentication > SecurID Tokens > Manage Existing, when searching using Where only the token serial number displays in the results.

This behavior happens in both Chrome and Internet Explorer.
CauseSystem settings were modified to hide fields from search results.
  1. In the Security Console navigate to Setup > System Settings.
  2. In the lower-left click Security Console Display Options.  
  3. Scroll down to Token List display.
  4. Ensure that the fields are not listed in the Hide listbox.  If they are, use the arrows to move the fields to the Show in Search Criteria list and click Save.
Workaroundmissing nodes