000031079 - Online, Reinstall Required message on web tier after reinstalling with the new RSA Authentication Manager 8.x web tier package

Document created by RSA Customer Support Employee on Jun 14, 2016•Last modified by RSA Customer Support on Jan 10, 2020
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Article Number000031079
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager Web Tier
RSA Version/Condition: 8.1.1.2 or higher
Issue
  • After upgrading to RSA Authentication Manager 8.x, the web tier status in the Operations Console shows as:

Online, Reinstall Required


  • After uninstalling the web tier and reinstalling it using the new Web Tier Update, the same status is shown in the Operations Console:

User-added image
Cause
  • Uninstalling the web tier does not always remove the installation files from the old install directory of the web tier.
  • If you check the installation path after uninstalling the web tier, you will find the files are still present.
  • Reinstalling the web tier does not overwrite all existing files, which causes a partial installation.
Resolution

Uninstalling the web tier



  1. Uninstall the web tier using the uninstall executable in the ../uninstall directory.
  2. After the uninstaller finishes, delete the old install directory manually.

  • If you are using a Linux server for the web tier, run the following command as root, using the path to the actual web tier install directory:


rm -rf <WebTier_Install_Dir>


For example,



rm -rf /opt/RSASecurity/


  • If you are using a Windows server for the web tier, run the following command as an administrator from the command line, using the path to the actual web tier install directory::


RD /S /Q "<WebTier_Install_Dir>"


For example,



RD /S /Q "C:\Program Files\RSASecurity"


  1. Reboot the web tier server.
  2. Generate the new web tier package.
  3. Proceed with the reinstall.

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