000031079 - RSA Authentication Manager 8.x web tier status shows "Online, Reinstall Required" even after reinstalling with the new SP1 Patch 2 package

Document created by RSA Customer Support Employee on Jun 14, 2016•Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031079
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager WebTier
RSA Version/Condition: 8.1.1.2 or higher
Issue
  • After upgrading Authentication Manager to SP1 Patch 2, the web tier status in the Operations Console is Online, Reinstall Required.
  • After uninstalling the web tier and reinstalling it using the Service Pack 1 Patch 2 Web Tier Update, the same status is shown in the Operations Console.
User-added image
Cause
  • Uninstalling the web tier does not always remove the installation files from the old install directory of the web tier.
  • If you check the installation path after uninstalling the web tier, you will find the files are still present.
  • Reinstalling the web tier does not overwrite all existing files, which causes a partial installation.
Resolution

Uninstalling the web tier


  1. Uninstall the web tier using the uninstall executable in the ../uninstall directory.
  2. After the uninstaller finishes, make sure you delete the old install directory manually.
  • If you are using a Linux server for the web tier, run the following command as root, using the path to the actual web tier install directory:
rm -rf <WebTier_Install_Dir>

For example,

rm -rf /opt/RSASecurity/

  • If you are using a Windows server for the web tier, run the following command as an administrator from the command line, using the path to the actual web tier install directory::
RD /S /Q "<WebTier_Install_Dir>"

For example,

RD /S /Q "C:\Program Files\RSASecurity"

  1. Reboot the web tier server.
  2. Generate the new web tier package.
  3. Proceed with the reinstall.

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