000030779 - Users never getting challenged and only the policy FALLBACK RULE is firing in RSA Adaptive Authentication (OnPrem)

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000030779
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
RSA Version/Condition: 7.1
IssueUsers under an organization are never being challenged by AAOP. Only the Policy "FALLBACK RULE" is being fired. There are rules under the "default" organization. No rules show up in AAOP Backoffice Policy Management under the desired organization.
CauseEnd users are unique per organization. You need to have the rules setup under the organization the users belong to. When no rules are setup for an organization, you will always get the FALLBACK RULE firing with action ALLOW.
ResolutionClone or copy rules from one organization to one or more others through the Backoffice Policy Management application. If you have no rules at all you need to either create new ones or import the reference policy that came with the Adaptive Authentication On-Prem 7.1 Install or Upgrade.
Before You Begin
Ensure that you have PolicyManager or SeniorPolicyManager role permissions. You must also have these permissions for the organization to which you want to duplicate the rules.
To duplicate all rules to another organization:
1. Click the Manage Rules link in the Policy Management application.
2. Click New > Duplicate All Rules.
3. Select one or more target organizations.
4. Click Duplicate. 
More details can be found in the RSA Adaptive Authentication (On-Premise) 7.1 Back Office User’s Guide.