on Jun 14, 2016Article Content
| Article Number | 000029663 |
| Applies To | RSA Product Set: SecurID RSA Product/Service Type: Authentication Manager RSA Version/Condition: 8.0.0 Platform: VMware |
| Issue | When trying to install Authentication Manager 8.0, and choosing the license file, the following error is displayed: The submitted license file is not compatible. Upload a license file compatible with the product version 8.0. |
| Cause | This error displays when trying to install a license for Authenticaiton Manager 8.1 on an Authentication Manager 8.0 system. The license zipfile will typically include at least these files:
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| Resolution | To resolve this error, 1. Extract the license zipfile . 2. Copy all of the extracted files to another directory. 3. Check each of the .xml files for the license:productVersion to see the version for which it was built. An example of the line: <license:productVersion>8.0</license:productVersion> The 8.0 above shows it is for Authentication Manager 8.0 . Authentication Manager 8.1 can use any combination of Authentication Manager 8.0 and/or Authentication Manager 8.1 files, but Authentication Manager 8.0 can only use 8.0 license files. 4. Delete any of the AM8.1 files from the copy made in step 2. 5. Make a new zip file that includes all of the remaining files. Use this to install Authentication Manager 8.0 . |
| Notes | Once the installation has finished, update to Authentication Manager 8.1, so that the remaining Authentication Manager8.1 licenses can be imported onto the primary. With a replica, this information should automatically propagate from the primary. |