Article Content
Article Number | 000029663 |
Applies To | RSA Product Set: SecurID RSA Product/Service Type: Authentication Manager RSA Version/Condition: 8.x Platform: VMware |
Issue | When trying to install Authentication Manager 8.x, and choosing the license file, the following error is displayed: The submitted license file is not compatible. Upload a license file compatible with the product version 8.x. |
Cause | This error displays when trying to install a license for a newer version of RSA Authentication Manager on server running an older version of Authentication Manager. The license zip file will typically include at least these files:
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Resolution | To resolve this error:
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Notes | Once the installation has finished, update to Authentication Manager 8.4, so that the remaining Authentication Manager 8.4 licenses can be imported into the primary. With a replica, this information should automatically propagate from the primary. |