000029663 - Error: "The submitted license file is not compatible. Upload a license file compatible with the product version 8.0"

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029663
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.0.0
Platform: VMware
IssueWhen trying to install Authentication Manager 8.0, and choosing the license file, the following error is displayed:  The submitted license file is not compatible. Upload a license file compatible with the product version 8.0.
CauseThis error displays when trying to install a license for Authenticaiton Manager 8.1 on an Authentication Manager 8.0 system.
The license zipfile will typically include at least these files:
  • defaultRSAToolbar.cer;
  • defaultRSAToolbar.key;
  • sdti.cer;
  • server.cer;
  • server.key; and 
  • One or more .xml file(s) for the license itself.  The format of the file name could be something like 12345678_10_20140123.xml
ResolutionTo resolve this error, 
1.  Extract the license zipfile .
2.  Copy all of the extracted files to another directory.
3.  Check each of the .xml files for the license:productVersion to see the version for which it was built.  An example of the line:   
<license:productVersion>8.0</license:productVersion>

The 8.0 above shows it is for Authentication Manager 8.0 .  Authentication Manager 8.1 can use any combination of Authentication Manager 8.0 and/or Authentication Manager 8.1 files, but Authentication Manager 8.0 can only use 8.0 license files.

 
4.  Delete any of the AM8.1 files from the copy made in step 2.
5.  Make a new zip file that includes all of the remaining files. Use this to install Authentication Manager 8.0 .
NotesOnce the installation has finished, update to Authentication Manager 8.1, so that the remaining Authentication Manager8.1 licenses can be imported onto the primary.  With a replica, this information should automatically propagate from the primary.

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