000031365 - AFX indicates entitlement has been provisioned to the data source but the entitlement is not in the data source and change requests remain in pending verification

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031365
Applies ToRSA Product Set: RSA Via Life Cycle and Governance
RSA Version/Condition: All versions
Product Description: Access Request Manager and AFX
IssueChange Requests that grant user access remain in "Pending Verification" state after the relevant collections have been run. AFX indicates the access was provisioned to the data source and there are no errors in the aveksaServer.log or the AFX logs. A check of the data source shows that the added access is NOT in the data source.
CauseSomeone who manages the data source has removed the added access prior to running the collections. This explains both:
1. Why AFX says the access was provisioned. Because when the change request was processed, the access was in fact provisioned to the data source. 
2. Why the requests remain in pending verification. Because the access has been removed from the data source and cannot be verified during a collection.
ResolutionMake sure the manager of the data source understands RSA L&G AFX provisioning and its effects on their system.