000031699 - Review email defined with the Review URL {$reviewDetailURL} shows no review items to be monitored in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Apr 20, 2020
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Article Number000031699
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle 
RSA Version/Condition: 6.9.x, 7.0.x, 7.1.x, 7.2.x
 
IssueWhen a Review Definition email is defined with the Review URL which maps to the {$reviewDetailURL} variable and sent to the review monitors, no review items are listed to be monitored.
 
CauseThe {$reviewDetailURL} variable links to directly assigned resources in the review. Since monitors have no directly assigned items, the table will be empty. 
 
ResolutionUse the Review Result URL which maps to the variable {$reviewReportDetailURL} instead. Monitors have access to this URL. 

Review email template variables are documented on in Appendix C of the RSA Identity Governance & Lifecycle 7.2 Administrator's Guide, pages 263-264.
 
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