000030917 - Application detail report throws unexpected error

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030917
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.5 SP2
Issue

Unexpected error generating application detail report.  Only happens for one application.  Report works for other applications.
From archer.w3wp error log:
<Description>Object reference not set to an instance of an object.</Description>
<AppDomain>/LM/W3SVC/3/ROOT-1-130814288709611440</AppDomain>
<ContextData>
<BaseUrl>https://grc.aetna.com/Administration/Reports/Report.aspx</BaseUrl>
<PageId>ModuleDetailReport</PageId>
<NeedsSelector>True</NeedsSelector>
<ShowReport>False</ShowReport>
<Module>ModuleId: 470, ModuleName: Business Continuity Plan, ModuleStatus: ActiveInProduction, ModuleType: Application</Module>
<PageHitsType>
</PageHitsType>
</ContextData>
<Exception>
<ExceptionType>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType>
<Message>Object reference not set to an instance of an object.</Message>
<Source>ArcherTech.Utility</Source>
<StackTrace> at ArcherTech.Utility.ExtensionMethods.Notifications.TemplateExtensions.GetFieldIds(Template template)

 

CauseThe generic message:

<Message>Object reference not set to an instance of an object.</Message>

means that a value is missing for some required parameter.
The stack trace indicates that the problem has to do with notifications.
In this case, the application had several notifications with no recipients selected. 
ResolutionCorrect notifications that do not have an recipients, by adding recipients.
After than, the Application Detail report generates successfully.

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