|Applies To||RSA Product Set: RSA Via Access|
RSA Product/Service Type: Authentication Console
|Issue||When adding an Identity Source via the RSA Via Administration Console you may get an error such as the following when trying to synchronize it.|
Reason: Invalid credential.
|Cause||The credentials to connect to your Active Directory / LDAP server was set to use a simple username rather than a binding DN.|
|Resolution||Edit your Identity Source's associated Directory Server credentials. For "Username", instead of a simple username such as "Administrator", instead use "CN=Administrator,CN=Users,DC=example,DC=com" or email@example.com.|