000031941 - Error "Reason: Invalid credential" when attempting to configure RSA Via Access Identity Source

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031941
Applies ToRSA Product Set: RSA Via Access
RSA Product/Service Type:  Authentication Console
IssueWhen adding an Identity Source via the RSA Via Administration Console you may get an error such as the following when trying to synchronize it.

Reason: Invalid credential.

CauseThe credentials to connect to your Active Directory / LDAP server was set to use a simple username rather than a binding DN.
ResolutionEdit your Identity Source's associated Directory Server credentials. For "Username", instead of a simple username such as "Administrator", instead use "CN=Administrator,CN=Users,DC=example,DC=com" or administrator@example.com.