000031964 - Gemfire caching service is not working on JRE 1.8u65     in RSA Archer 6.0

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Jan 24, 2018
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Article Number000031964
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Gemfire Caching Service
RSA Version/Condition: 6.0
Platform: Java Runtime Environment (JRE) 1.8u65
IssueAfter upgrading to Java 1.8u65 the caching service will not remain active. The error message below appears in the caching service log file.

<TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
<Description>Cache process failed to start.</Description>
<ExceptionType>System.InvalidOperationException, mscorlib, Version=, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType>
<Message>Cache process failed to start.</Message>
<StackTrace> at ArcherTech.Services.CachingService.GemFire.GemFireCacheServiceHandler.Start()
at System.Threading.Tasks.Task.Execute()</StackTrace>

The only gemfire error that appears in the locator log file appears similar to the example below.

[info 2015/11/04 08:31:24.627 CST <main> tid=0x1] Locator stopped
CauseThis issue occurs because the JRE Update 1.8u65 is not compatible with the RSA Archer Cache Service.
ResolutionThis issue is being investigated by the Engineering team in order to provide a permanent resolution in a future release.