000031742 - The file name is not appearing in the RSA DLP Endpoint blocking and notification prompt

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031742
Applies ToRSA Product Set: DLP
RSA Product/Service Type: Endpoint
RSA Version/Condition: 9.6 SP2
Platform: Windows
O/S Version: Server 2012 R2
 
IssueThe user needs to include the file name in the endpoint message that the end-user sees in a popup dialog on the computer where the violation occurred when the policy action has been defined as either Block, Notify, or Justify.
The user includes “Display File Name” in the notification as shown below.
User-added image
Even after selecting this feature, the file name is still not appearing in the Endpoint blocking and notification prompt as seen below.
User-added image
 
ResolutionThe DLP hotfix 9.6-SP2-P2-HF2  has been developed to resolve this issue.
The hotfix can be downloaded from the link below.
https://sftp.rsa.com/human.aspx?Username=support&password=Password1&arg01=212309340&arg12=downloaddirect&transaction=signon&quiet=true
NOTE: This hotfix should only be installed in DLP 9.6 SP2 P2.
The file Readme.txt is also present at the link with insructions for applying the hotfix.
NotesHotfix 9.6 SP2 P1 HF5  is developed for DLP version 9.6 SP2 P1  and it is available for download through the following link:
https://sftp.rsa.com/human.aspx?Username=support&password=Password1&arg01=225162114&arg12=downloaddirect&transaction=signon&quiet=true

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