000031654 - RSA DLP Bootstrap failed: Network Controller is registered with some other Enterprise Manager

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 3Show Document
  • View in full screen mode

Article Content

Article Number000031654
Applies ToRSA Product Set: RSA DLP
RSA Product/Service Type: Enterprise Manager
RSA Version/Condition: 9.6, 9.6SP1, 9.6SP2
Platform: CentOS
 
Issue1- Inability to add Network Controller back on the Enterprise Manager due to below error: 

User-added image
 
Cause Bootstrap failed: Network Controller is registered with some other Enterprise Manager
Resolution
  • Go to your Network Controller and issue below sequence of commands while logged in as "Tablus" user: 
  • resetdevice and follow instructions. 
  • initssl.sh
  • tabservice restart.
  • Issue conwatch command to monitor for the changes of SSL join status.
  • Go back to your EM web-interface where you should be able now to add the Network controller. 
  • On your Network Controller the conwatch logs will show that SSL join status has been achieved, press ctrl+c to stop it. 
  • Replicate the same steps for adding the other DLP network appliances: ICAP/Interceptor/Sensor.

Attachments

    Outcomes