000029162 - Creation of a new role with investigation only privileges throws error "failed to load meta keys" in RSA Security Analytics 10.4.x

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029162
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Security Analytics UI
RSA Version/Condition: 10.4.x
Platform: CentOS
O/S Version: EL6
IssueCreation of a new role with investigation only privileges failed to load meta keys.
User-added image
User-added image
/var/lib/netwitness/uax/logs/sa.log shows the following error:
2014-12-03 14:06:00,279 [labbroker] WARN  com.rsa.netwitness.carlos.clients.nextgen.nw.NwClientPipeBase - xxx.xxx.xxx.xxx:56005 received error: User test trusted login does not contain any matching groups TESTING and cannot be authenticated
2014-12-03 14:06:02,224 [labbroker] WARN  com.rsa.netwitness.carlos.clients.nextgen.nw.NwClientPipeBase - xxx.xxx.xxx.xxx:56005 received error: User test trusted login does not contain any matching groups TESTING and cannot be authenticated
CauseThere are two possible causes:
  • The group was not created on the device's security page.
  • The group was created with a typo.
Note: This behavior can occur with either internal or external groups.
ResolutionValidate that the group has been created on every appliance without a typo and with the correct permissions.
NotesBe aware that the group name is also case-sensitive.

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