Article Number | 000029162 |
Applies To | RSA Product Set: Security Analytics RSA Product/Service Type: Security Analytics UI RSA Version/Condition: 10.4.x Platform: CentOS O/S Version: EL6 |
Issue | Creation of a new role with investigation only privileges failed to load meta keys.

 /var/lib/netwitness/uax/logs/sa.log shows the following error: 2014-12-03 14:06:00,279 [labbroker] WARN com.rsa.netwitness.carlos.clients.nextgen.nw.NwClientPipeBase - xxx.xxx.xxx.xxx:56005 received error: User test trusted login does not contain any matching groups TESTING and cannot be authenticated 2014-12-03 14:06:02,224 [labbroker] WARN com.rsa.netwitness.carlos.clients.nextgen.nw.NwClientPipeBase - xxx.xxx.xxx.xxx:56005 received error: User test trusted login does not contain any matching groups TESTING and cannot be authenticated |
Cause | There are two possible causes:
- The group was not created on the device's security page.
- The group was created with a typo.
Note: This behavior can occur with either internal or external groups. |
Resolution | Validate that the group has been created on every appliance without a typo and with the correct permissions. |
Notes | Be aware that the group name is also case-sensitive. |