Article Content
Article Number | 000031457 |
Applies To | RSA Product Set: DLP RSA Product/Service Type: Datacenter RSA Version/Condition: 9.6 Platform: Windows Platform (Other): Windows 2012 Server 64bit, Windows 8.1 64bit O/S Version: Server 2012 R2 |
Issue | cannot run exchange scan through load balancer, |
Cause | The issue is related to load balancing servers response. Somewhere in between the web service response is getting truncated and hence below error is thrown 26/08/2015 09:23 Error : SAgent[5108][GC0286_GW:17] Microsoft.Exchange.WebServices.Data.ServiceRequestException: InnerException: The response received from the service didn't contain valid XML. |
Resolution | 1. In Enterprise Manager, click the Admin tab. The Administrations Status overview page appears. 2. Beneath the Admin tab, click Datacenter > Configuration And Status. The Datacenter administration page 3. click on the repository-scan group in the tree view, the Repository Scan panel appears with the Status tab active. 4. Edit the configuration of the repository-scan group, click the Config tab, then click Edit and make changes as described 5. in the override configuration section, please add the sollowing <ExchangeSource> 6.press Save |