|Applies To||RSA Product Set: DLP|
RSA Product/Service Type: Datacenter
RSA Version/Condition: 9.6
Platform (Other): Windows 2012 Server 64bit, Windows 8.1 64bit
O/S Version: Server 2012 R2
|Issue||cannot run exchange scan through load balancer,|
|Cause||The issue is related to load balancing servers response.|
Somewhere in between the web service response is getting truncated and hence below error is thrown
26/08/2015 09:23 Error : SAgent[GC0286_GW:17] Microsoft.Exchange.WebServices.Data.ServiceRequestException: InnerException: The response received from the service didn't contain valid XML.
|Resolution||1. In Enterprise Manager, click the Admin tab. The Administrations Status overview page appears.|
2. Beneath the Admin tab, click Datacenter > Configuration And Status. The Datacenter administration page
3. click on the repository-scan group in the tree view, the Repository Scan panel appears with the Status tab active.
4. Edit the configuration of the repository-scan group, click the Config tab, then click Edit and make changes as described
5. in the override configuration section, please add the sollowing