000031457 - DLP - Issue with Scanning Exchange Mailboxes

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031457
Applies ToRSA Product Set: DLP
RSA Product/Service Type: Datacenter
RSA Version/Condition: 9.6
Platform: Windows
Platform (Other): Windows 2012 Server 64bit, Windows 8.1 64bit
O/S Version: Server 2012 R2
Issuecannot run exchange scan through load balancer, 
CauseThe issue is related to load balancing servers response.

Somewhere in between the web service response is getting truncated and hence below error is thrown

26/08/2015 09:23 Error     : SAgent[5108][GC0286_GW:17]    Microsoft.Exchange.WebServices.Data.ServiceRequestException: InnerException: The response received from the service didn't contain valid XML. 
    at Microsoft.Exchange.WebServices.Data.ServiceRequestBase.ReadXmlDeclaration(EwsServiceXmlReader reader)
   at Microsoft.Exchange.WebServices.Data.ServiceRequestBase.ReadSoapFault(EwsServiceXmlReader reader)
   at Microsoft.Exchange.WebServices.Data.ServiceRequestBase.ProcessWebException(WebException webException)
   at Microsoft.Exchange.WebServices.Data.ServiceRequestBase.ValidateAndEmitRequest(HttpWebRequest& request)
   at Microsoft.Exchange.WebServices.Data.SimpleServiceRequestBase.InternalExecute()
   at Microsoft.Exchange.WebServices.Data.MultiResponseServiceRequest`1.Execute()
   at Microsoft.Exchange.WebServices.Data.ExchangeService.InternalFindFolders(IEnumerable`1 parentFolderIds, SearchFilter searchFilter, FolderView view, ServiceErrorHandling errorHandlingMode)
   at Microsoft.Exchange.WebServices.Data.ExchangeService.FindFolders(FolderId parentFolderId, FolderView view)
Resolution1. In Enterprise Manager, click the Admin tab. The Administrations Status overview page appears.
2. Beneath the Admin tab, click Datacenter > Configuration And Status. The Datacenter administration page
3. click on the repository-scan group in the tree view, the Repository Scan panel appears with the Status tab active.
4.  Edit the configuration of the repository-scan group, click the Config tab, then click Edit and make changes as described 
5. in the override configuration section, please add the sollowing

6.press Save