000031837 - SocketTimeoutException when connecting an RSA Via Access Identity Router to Access Admin Console

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031837
Applies ToRSA Product Set: RSA Via Access
RSA Product/Service Type:  Identity Router
IssueThe following error may occur when trying to connect an IDR to the Access Admin Console:
Caught unexpected internal exception: java.net.SocketTimeoutException: SocketTimeoutException invoking https://access.rsavia.com/AdminInterface/api/idr/registration/<key value>: connect timed out

CauseThis can occur because Access Administration Console is not reachable.

ResolutionRe-verify the network settings of your IDR are correct as described in the "Configure Initial Network Settings Using the Identity Router VMware Console" section of the RSA Via Access Setup and Configuration Guide.