000031719 - DLP SharePoint fingerprint crawl failing with error The run-as user credentials are invalid

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031719
Applies ToRSA Product Set: DLP
RSA Product/Service Type: Enterprise Manager
RSA Version/Condition: 9.6 SP2
Platform: Windows
O/S Version: 2008 Server R2 Enterprise (64 bit)
Product Description: DLP SUITE BUNDLE
IssueSharePoint fingerprint crawl failing with error The run-as user credentials are invalid
Cause
  • Check the EM logs on the Enterprise Manager located under dir:\Program Files (x86)\RSA\Enterprise Manager\logs 
  • Check for the below log

  • 06 Oct 2015 01:35:55,922 | ERROR - DiscoveryFingerPrintGroupConfigChangedEventListener.createOrUpdateFingerPrintGroup(171) | FunctionalFlow - FingerprintGroup_Update: Fingerprint Group with name CRG Level 4 Special Controls Data Sharepoint crawler could not be updated. Reason is XFireFault: Server was unable to process request. ---> The run-as user credentials are invalid.


     
ResolutionThis error indicates that the run as user credentials to access the sharepoint are invalid. Check user credentials and run the scan again.

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