000031718 - DLP SharePoint fingerprint crawler failing with error Key view error

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031718
Applies ToRSA Product Set: DLP
RSA Product/Service Type: Enterprise Manager
RSA Version/Condition: 9.6 SP2
Platform: Windows
O/S Version: 2008 Server R2 Enterprise (64 bit)
Product Description: DLP SUITE BUNDLE
IssueFingerprint crawler failing with error Key view error.
 
Cause
  • Check the Crawl on the site coordinator, located under dir:\Program Files (x86)\RSA\Discovery\Agent.
  • Check for error the below Error
Error: Unable to open file for Extraction. Key view error: \\?\unc\genmills\corporate\investor_relations\7686-penny leporte - ir q2 earnings\FILENAME.db [ClassificationServer.cpp:rsa_dlp_fp::ClassificationServer::ProcessFile:281]
ResolutionThis error indicates that there is a problem decrypting the DB file,Review how was the encryption done and If the account used for fingerprint crawler has access to decrypt automatically.

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