000031760 - Leveled applications don't generate subsequent level records upon highlighting in RSA Archer 6.0

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031760
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer UI
RSA Version/Condition: 6.0
IssueLeveled applications after the first level don't generate subsequent level records upon highlighting and instead require clicking on an arrow.
Steps to reproduce:
  1. Click on any record in Policies to highlight, that will produce result for second level.
  2. Once the records for second level are available. Highlight a record to produce third level records. This will not work, but just it did on first level.
  3. Instead click on something on the arrow on the right hand side of the record and that will generate record for third level without any problem.
ResolutionThe title can be drilled down into the actual record. The arrow and the body of the record can be clicked to bring back next level of records. 
If the only field on the level is it's title, then the body won't be clickable.  At that point, only the arrow will be clickable to bring back the next level of records.
Please refer to the screenshot below. Arrows expand, and the titles will redirect user to the record.
User-added image