000031511 - Transport-level error "The specified network name is no longer available" in RSA Archer

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Jun 9, 2019
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Article Number000031511
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.x, 6.x
IssueAfter the new setup of an Archer instance, the user is unable to log in to Archer and is getting a blank screen with end of the URL changing the digits(error id) randomly.

The error message below is also seen.
A transport-level error has occurred when receiving results from the server. (provider: TCP Provider, error: 0 - The specified network name is no longer available.)
CauseA reboot is usually required after the setting up Archer for the first time.
ResolutionRebooting the database server will fix the issue.