Article Content
Article Number | 000031511 |
Applies To | RSA Product Set: Archer RSA Version/Condition: 5.x, 6.x |
Issue | After the new setup of an Archer instance, the user is unable to log in to Archer and is getting a blank screen with end of the URL changing the digits(error id) randomly. The error message below is also seen. A transport-level error has occurred when receiving results from the server. (provider: TCP Provider, error: 0 - The specified network name is no longer available.) |
Cause | A reboot is usually required after the setting up Archer for the first time. |
Resolution | Rebooting the database server will fix the issue. |