000031659 - DLP - the feature you are trying to use is on network resource that is unavailable

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031659
Applies ToRSA Product Set: DLP
RSA Product/Service Type: Endpoint
RSA Version/Condition: 9.6
Platform: Windows
Platform (Other): null
IssueAttempt  to upgrade the endpoint coordinator fails with below error message.
User-added image
CauseAntivirus is blocking the installer to launch and causing the interruption of the installation
ResolutionDisable the antivirus software and launch the installer again 
NotesThe antivirus can be local on the server level or centrally on the Vmware level