000031451 - WebService Transport data feed not running properly

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000031451
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 5.X
 
IssueWeb Service Transport feeds fail.
CauseSSL certificate expired or misconfigured
Resolution1. Ensure that SSL Certificate is not expired
2.  Validate that the URL for the data feed is correct and can be navigated to without any error prompts (Certificate Prompts included).
*Note*
When testing the URL make sure you are testing the URL from the server that has the RSA Archer Job Engine installed.  You want to be logged in as the Windows Service Account running the RSA Archer Services.  The point of the test is to ensure that the Windows Service Account has the proper permissions to hit the API without any errors.
NotesTo validate certificate do the following:
1.  Open "MMC" console
2.  Select "File"
3.  Select "Add/Remove Snap In"
4.  Select "Certificates"
5.  Select "Computer Account"
6.  Select "Next"
7.  Select "Local Computer"
8.  Select "Finish"
9.  Select "Add"
10.  Select "Personal"
11.  Select "Certificates"
12.  Open your SSL certificate
13.  Validate the "Valid From" date range
 

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