000023230 - User is prompted for Documentum credentials when accessing a document opened from an external link.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000023230
Applies ToDocumentum 5.3 SP3
ClearTrust 5.5.3
IssueUser is prompted for Documentum credentials when accessing a document opened from an external link.
CauseDocumentum 5.5.3 SP3/SP4 is supported only with the latest integration from December 2006.
ResolutionThis issue is resolved in the latest Documentum ClearTrust integration.  Ensure that you are using the correct Documentum version and service pack indicated in the Implementation Guide.
Legacy Article IDa32940

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