|Applies To||RSA Product Set: ECAT|
RSA Product/Service Type: ECAT Server
RSA Version/Condition: 4.x
|Issue||Once ConsoleServer is started, behavior similar to the example below is observed.|
29 03:40:12:7098 Query 1 from 2002:80de:66c6:80de:66c6, GET to /getserverlist
|Cause||/getserverlist is the command sent by the Agent to discover the servers to which it can connect.|
The following is the Server Discovery sequence:
In this case, The available server address doesn’t exist. Therefore the Agent goes back and asks the Primary Server once again request for the Available server list.
|Resolution||The following is an example of a faulty setup where:|
Packager (pointing to the Primary Server):
The solution is to enter the same value in the ECAT Packager and in the Server Configuration tab in the UI, as shown below.
If you decide to resolve by Hostname, enter the Hostname in both locations. Do the same if you decide to use the IP address.