000019414 - Users intermittently requiring repeated authentication in RSA ClearTrust

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000019414
Applies ToRSA ClearTrust 4.6.1.1 IIS Plugin
Microsoft Internet Information Server (IIS) 5.0
Microsoft Windows 2000 Server
IssueUsers intermittently requiring repeated authentication in RSA ClearTrust
User logged in the protected page, but sometimes will be logged out unexpectedly
securecontrol.plugin.idle_timeout = 15 Mins, and the logout is definitely not caused by idle_timeout
CauseThe key used to decrypt the cookie may be expiring prior to the idle_timeout session being reached, thus forcing the user to reauthenticate
ResolutionBy modifying ClearTrust server's default.conf file: securecontrol.aserver.keyserver.token_lifetime=60 Mins, this will increase the time before the key is no longer valid.
Legacy Article IDa9360

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