|Applies To||RSA Product Set: ClearTrust|
RSA Product/Service Type: Access Manager
RSA Version/Condition: 6.2
Platform (Other): na
O/S Version: 2008
Product Name: null
Product Description: null
|Issue||When Attempting to create the lockbox files, the following error is returned:|
Lockbox File Not Found. Creating a new lockbox file with the name: lockbox.clb
Native code library failed to load.
java.lang.UnsatisfiedLinkError: C:\Program Files\RSA\Access Manager Servers 6.2\cst\LBJNIWrappers.dll: Can't find dependent libraries
|Cause||In this instance on windows, the cause was a missing msvcp100.dll file|
Customer was installing using the windows installer including with Access Manager Hotfix 220.127.116.11
During the installation, there was an error creating the lockbox files.
The installer for Version 18.104.22.168 installs Microsofts' 2010 VC Redistributables (vcredist.exe) which includes the msvcr100.dll and the msvcp100.dll, both required for lockbox.
The error creating the lockbox aborted the installation of the vcredist.exe.
This could have been caused by a pre-existing msvcr100.dll file already installed.
|Resolution||The executable for the 2010 VC redistributables (vcredist.exe) can be accessed in the cst directory under the AXM_HOME directory|
C:\Program Files\RSA\Access Manager Servers 6.2\cst\vcredist.exe
After executing the vcredist.exe, the msvcp100.dll file should get installed and can be verified by looking in the default installation path:
|Notes||(Procmon.exe debugging tool from Microsft sysinternals was used to determine the process thread exited after not finding the msvcp100.dll)|