000031589 - "Service is unavailable in replica. Please contact your administrator for further assistance" error when opening SSC from Replica

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031589
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1.0
Platform: VMware
Platform (Other): null
O/S Version: ESXi 5.0
Product Name: RSA-0010810
Product Description: RSA-0010810
IssueWhen users try to access self services console from the replica instance, they get an error: service is unavailable in the replica
CauseThe Replica instance is a read only instance, thus self services console is not available, as changes can't be performed through Replica
ResolutionOpen self services console with the primary instance hostname