RSA Authentication Manager
|Issue||Unassigning the token from within the Appliance administration gui fails with the error "Error: Sd_UnassignToken Error Failed to delete user"|
Cannot unassign token
Deletion of the user fails
The appliance administration web interface uses a function called Sd_Unassigntoken which has several limitations. The function will fail to unassign the token if any of the following conditions are true:
1. The user is an admin.
a. If the user is an admin, remove his administrative role and make him a regular user.
Now, you can unassign the token. Then delete the user.
Alternatively tokens can always be unassigned by not using the Appliance Administration gui which uses the 'Sd_Unassigntoken' function but by clicking on 'Advanced' - 'Remote Desktop' and starting RSA Authentication Manager Host Mode Administration, then clicking on 'Token' - 'Unassign Token'
|Legacy Article ID||a43496|