000016047 - Uninstall Authentication Manager on Windows machine

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000016047
Applies ToUninstall didn't complete but left behind some files in \DB\BIN directory
msvcr71.dll or oci.dll
IssueUninstall Authentication Manager 7.1 on Windows machine
"cannot delete msvcr71.dll: Access is denied" error when trying to delete
Resolution

Reboot the server in Safe Mode (Press F8 on reboot)

Delete the files from the directory and reboot normally


Prior to the uninstall, copy out the clean.cmd file from the uninstall folder and run it after the uninstall.
NotesSee a42164 for how to uninstall AM 7.1 manually
Legacy Article IDa56004

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