000023128 - User shows as being in group  even though he has not been added

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000023128
Applies ToMicrosoft Windows 2003 SP1
RSA Authentication Manager 6.1
IssueUser shows as already being in group, when trying to add user to a group.
CauseEven though the first name and last name were new, the login name was already assigned to another user.
Resolution

You can verify this by opening up the group members window, scroll the window to the left and and check for the login name.

To fix the problem a different login name needs to be assigned to the user

Legacy Article IDa36133

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