000031262 - IMG Custom Attribute mapped to the Active Directory accountExpires attribute is no longer collecting after applying 6.9.1 P03

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031262
Applies ToRSA Product Set: Identity Management and Governance
RSA Version/Condition: 6.9.1 P03 or later

A previously defined custom Account attribute for the Active Directory attribute accountExpires is no longer being collected.  The collected value is empty. 

RSA Identity Management and Governance 6.9.1 was updated to P03

CauseThe default Active Directory Account Collector in 6.9.1 P03 now includes support natively for collecting the Active Directory (AD) attribute accountExpires.  If a custom attribute is defined for this attribute it will conflict.
ResolutionRename any custom Account Attribute mapped to accountExpires so that it does not confuse the users.   Update reports and rules to reference the new accountExpires attribute.