000031439 - Error loading lockbox DLLs

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031439
Applies ToRSA Data Protection Manager Server
IssueWhen trying to enable unattended restart the following errors are logged:
INFO ajp-bio-8009-exec-1 - Client : Internal, --------------------------------------------------------------- 
INFO ajp-bio-8009-exec-1 - Client : Internal, Upgradation of Certificate Pool started 
INFO ajp-bio-8009-exec-1 - Client : Internal, No Certificates available for upgradation 
ERROR ajp-bio-8009-exec-1 - Client : 10.113.7.63, java.lang.Exception: Error: -57 LockBox::initLockbox : The specified function could not be located within the lockbox library. 
ERROR ajp-bio-8009-exec-1 - Client : Internal, java.lang.Exception: Error: -57 LockBox::initLockbox : The specified function could not be located within the lockbox library. 
ERROR ajp-bio-8009-exec-1 - Client : Internal, Error during transaction: Cannot call sendRedirect() after the response has been committed 
ERROR ajp-bio-8009-exec-1 - Client : 10.113.7.63, java.lang.Exception: Error: -57 LockBox::initLockbox : The specified function could not be located within the lockbox library. 
ERROR ajp-bio-8009-exec-1 - Client : Internal, java.lang.Exception: Error: -57 LockBox::initLockbox : The specified function could not be located within the lockbox library. 
ERROR ajp-bio-8009-exec-1 - Client : Internal, Error during transaction: Cannot call sendRedirect() after the response has been committed 
CauseIn this scenario EMC Networker was already installed, and Tomcat was loading the CSP-lb.dll from the EMC Networker installation folder as it was specified in the PATH environment variable.
ResolutionRun tomcat7w.exe to locate Tomcat's "workding directory"
Copy all lockbox DLLs and BSAFE DLLs in that folder.
Restart Tomcat

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