000031612 - 'Failed to generate QR Code' error when trying to activate software token using QR Code in Self-Service Console

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031612
Applies To
RSA Product Set: SecurID

RSA Product/Service Type: Authentication Manager

RSA Version/Condition: 8.1




IssueCustomer gets "Failed to generate QR code" error when trying to activate his software token using QR code in Self-Service Console.
User-added image
CauseActivation Code Expiration of the token is set to 'Do not expire activation codes'.
WorkaroundSet an expiration date for the token activation code by following the below steps:
Log into the Security console and navigate to Setup >>System Settings.
2. Under Authentication settings, Click on Tokens.

3. Under 
Dynamic Seed Provisioning Configuration, Enable Activation Code Expiration and Set the number of days that the activation code can be used after the software token is distributed (default 7 days).
4. Click Save.
5. Redistribute the token.