RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1
|Issue||Customer gets "Failed to generate QR code" error when trying to activate his software token using QR code in Self-Service Console.|
|Cause||Activation Code Expiration of the token is set to 'Do not expire activation codes'.|
|Workaround||Set an expiration date for the token activation code by following the below steps:|
1. Log into the Security console and navigate to Setup >>System Settings.
2. Under Authentication settings, Click on Tokens.
3. Under Dynamic Seed Provisioning Configuration, Enable Activation Code Expiration and Set the number of days that the activation code can be used after the software token is distributed (default 7 days).
4. Click Save.
5. Redistribute the token.