000011919 - Pin Unlock prompting for Passcode instead of SecurID PIN

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000011919
Applies To2003 Server SP2 64 bit
PIN unlocking feature is not working
RSA Authentication Agent 6.4.2
IssuePin Unlock prompting for Passcode instead of SecurID PIN
Resolution

This has been resolved in defect AAWIN-1743. Contact RSA Security technical support to obtain the RSA Agent 6.4.2 build 78 with the fix.

This build has aceclnt.dll (version 6.4.0.94). The new build is a complete full kit and it can be installed on new machines. It also has a binary update.exe for upgrading the existing Agent installations.

PIN Unlock Feature

The PIN Unlock feature enables users to unlock their protected workstations with only a PIN instead of a full RSA SecurID passcode. This feature is not supported on Windows XP systems that allow remote desktop connections. If remote desktop connections are enabled, the PIN Unlock feature works only for logging on to the local console until a remote desktop logon from the console occurs. Once a remote logon occurs, the PIN Unlock feature stops working. If you restart the system after performing the remote logon, the PIN Unlock feature works again for logging on to the console.

Legacy Article IDa55848

Attachments

    Outcomes