000011987 - How to reinstall the VAM & Signature Content Update Package ?

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000011987
Issue

The previous installation of enVision VAM & Signature Content Update Package was incomplete or incorrectly installed and currently your not able to run the installation again because of the following error message:

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"The update package must be newer than the currently installaed

   

    Currently installed:4.0b5011u501

    This update package: 4.0b5011u501

 

Please Contact Technical Support for assistance

 

Setup will now terminate"

 

Note: the installed version might be different than the above error

Cause

The system has detected that the new installation has got the same update number as the previous install.

Resolution

To fix it we would need to change the update registry key to a lower number and run the install again.

 

 

Important This section, method, or task contains steps that show you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

 

 How to back up and restore the registry in Windows Server 2003

http://technet.microsoft.com/en-us/library/cc758453.aspx

 

  1. Login with the MASTER Account  to the envision Appliance where you have run the VAM & Signature Content Update
  2. Click Start, click Run, type regedt32 in the Open box, and then click OK.
  3. Click the HKEY_LOCAL_MACHINE\SOFTWARE\ Network
    Intelligence Corp\enVision\Rsa enVision Content update
  4. Roll back the update number in the update subkey to an earlier number then click OK.
  5. Close Registry Editor.
  6. Restart all NIC services.
  7. Run the update again.
Legacy Article IDa48944

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