000031440 - RecurringCampaignGenerationJobHandler jobs back up system

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031440
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 5.5 SP3
IssueActive campaigns create thousands of CampaignGenerationJobHandler jobs and back up the system.

CauseEvery time a record is created in an application which is a questionnaire target and that questionnaire is part of a campaign, a CampaignGenerationJobHandler job gets created to check the criteria and see if a campaign email needs to be sent. Thsi can greatly back up the system, especially when records are getting created by datafeeds.
ResolutionMake sure that only current campaigns are active. Inactivate any campaigns that are for future use like yearly, quarterly, etc. Activate them only when it is time to use them. This will avoid having excess jobs backing up other jobs.