000031427 - Unable to login to ACM using Authentication Source with Remote Active Directory type - RSA Via L & G

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000031427
Applies ToRSA Product Set: Identity Management and Governance
IssueUsing an Authentication Source type "Remote active directory" and attempt to login fails with " invalid login credential.
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Both user login and password are correct and can be used login on the network.
Account Collector mapped in the Authentication Source can successfully connect to Active Directory.
When attempting to Test Authentication Source, test fails with error: 
Unable to Login User: <user login>
ERROR: Login Failure: all modules ignored
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Note that, in the image above, domain is currently set to AD Server ip address:

CauseUsing the full AD hostname, AD host ip address or any other value different than the domain controler value as the domain on the Authentication Source type Remote Active Directory.
ResolutionFind domain value that must be used to successfully login on the network.
For example, using Remote Desktop Connection the account value is preceded by the domain value 2k8r2-vcloud.  
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Once that is determined go to ACM and go to Admin -> System -> click on the Authentication tab and click on the
Authentication Source with Remote Active Directory type. Click on Edit button and click next to the go to the next page and set the domain value:
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Click on Finish to save and restart server to allow changes to take place.