000023775 - Upgrade from KCA 6.5.1 to RCM 6.7 fails

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000023775
Applies ToRSA Certificate Manager 6.7
Sun Solaris 10
Microsoft Windows Server 2003 SP1
IssueUpgrade from KCA 6.5.1 to RCM 6.7 fails
Summary of Problem: Upgrade from 6.51 to 6.7 keeps crashing. Log is below:
2007.05.24-12:53: --------------------------------------------------------
2007.05.24-12:53: B E G I N I N S T A L L
2007.05.24-12:53: --------------------------------------------------------
2007.05.24-12:53: Processing old Log Server configuration file...
2007.05.24-12:53: Processing old Directory configuration file...
2007.05.24-12:53: Processing old Administration configuration file...
2007.05.24-12:53: Processing old CMP Server configuration file...
2007.05.24-12:54: Creating directories in new installation...
2007.05.24-12:54: Copying server certificates and keys...
2007.05.24-12:54: Configuring Secure Directory Server...
2007.05.24-12:54: Indexing database...
2007.05.24-12:54: This may take a while. Please be patient.
2007.05.24-14:01: confirmXudadStartup: Caught XDK Exception. --- confirmXudadStartup: Failed to confirm Xudad start up
2007.05.24-14:01: Install: Caught XDK Exception. --- confirmXudadStartup: Failed to confirm Xudad start up
SunOS ca02 5.10 Generic_118833-36 sun4u sparc SUNW,UltraSPARC-IIi-cEngine
Windows Event viewer will show:

Event Type:     Error
Event Source:   Application Error
Event Category: (100)
Event ID:       1000
Date:           8/16/2007
Time:           3:15:45 PM
User:           N/A
Computer:       <computer name>
Description:
Faulting application xudad.exe, version 0.0.0.0, faulting module xudad.exe, version 0.0.0.0, fault address 0x0007cc50.
CauseUpgrade stopping the crltimer temporarily, if crltimer directive is present in upgrader package. For that we are creating the temp file at the beginning of
upgrade and that file is getting deleted at the end of upgrade.

The problem is, that temporary file path is not getting updated correctly in Solaris.
Resolution
 This issue is resolved in RCM 6.7 hotfix build 419. 

  
2) Run setup.exe and follow the steps to do an normal upgrade



Contact RSA Support for this fix.
On Windows


1) Get the complete version of RSACM 6.7 build 419
On Solaris
Please follow the below steps for upgrade process:
1) Unpack RSACM 6.7 base package.
2) Install RSACM 6.7 build 419 tar package per README.
3) Run Install
NotesBZ 56219
CERTMGR-3017
Legacy Article IDa35412

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