000031577 - Transactions not challenged

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000031577
Applies ToRSA Product Set: Adaptive Authentication for eCommerce/3DSecure
RSA Product/Service Type: Adaptive Authentication for eCommerce/3DSecure
RSA Version/Condition: any
IssueECI 6 is returned for all cards in the BIN, even though the cards have been added successfully in ADDUPDEL batch files sent to RSA.
 
CauseThis indicates a likely configuration issue for the BIN itself.
Check that the Rule Set ID is correct for the BIN.
RSA will inform you of the correct Rule Set ID to use for your FI.  If the wrong Rule Set ID is used, then transactions may not be challenged correctly according to the rules in Policy Manager.
ResolutionContact RSA Support to confirm the correct Rule Set ID that should be specified for the BIN in a BIN load.  If an incorrect Rule Set ID has been specified in the last BIN load, then you will need to prepare another BIN load file to update it to the correct value.
Refer the current RSA® Adaptive Authentication for eCommerce BIN Load Reference Guide for more information. 

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