000016632 - Unexpected error when clicking 'Add New'

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000016632
Applies To5.1.5
IssueUnexpected error when clicking "Add New"
Resolution

If 5x Archer throws an unexpected error when clicking "Add New" on a new record, it might be due to a layout cache problem.  To fix this try the following steps:

1.  First, navigate to Administration > Application Builder > Manage Applications > [target application].

2.  Click on the layout tab of the application. 

3.  Remove the affected field from the layout that is referenced in the log file.

4.  Re-insert the affected field into the layout and save the application.

5.  Test to see if "Add New" throws the same unexpected error.

Legacy Article IDa58421

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