|Applies To||DLP Network device running on a virtual system.|
DLP 8.x, 9.x
|Issue||VM hosted DLP Network Controller, ICAP Server, Interceptor and/or Sensor (if supported), suddenly suffer from unusual and unexpected errors.|
System may have been installed and running without issues for some time prior to the error condition.
|Cause||VM host is incorrectly configured to support a DLP appliance and has insufficient number of CPU's, CPU speed, Memory and/or hard disk drive space.|
|Resolution||Stop the appliance in question and reconfigure the host VM to meet the specifications listed in the DLP Network Deployment Guide's section on Implementing a Virtual DLP Network Appliance.|
For example, the DLP 9.5 Network Deployment Guide lists this information beginning on page 115.
Pay special attention to insure that the required resources are set properly and are not being Limited' by VMWare.
|Notes||In order for DLP Network appliances to run properly, perform properly and recover from typical error conditions, the appliance must have the correct hardware resources in place.|
This is not an issue with DLP network appliances purchased from RSA since they are already provided with the optimal hardware resources.
When DLP Network appliances are deployed in a virtual environment shortcuts and configuration errors made when configuring the appliance's virtual host can set the stage for future unexpected errors and outages.
|Legacy Article ID||a60750|