000016670 - Unusual Errors on VM Hosted DLP Network Appliance

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000016670
Applies ToDLP Network device running on a virtual system.
DLP 8.x, 9.x
IssueVM hosted DLP Network Controller, ICAP Server, Interceptor and/or Sensor (if supported), suddenly suffer from unusual and unexpected errors.
System may have been installed and running without issues for some time prior to the error condition.
CauseVM host is incorrectly configured to support a DLP appliance and has insufficient number of CPU's, CPU speed, Memory and/or hard disk drive space. 
ResolutionStop the appliance in question and reconfigure the host VM to meet the specifications listed in the DLP Network  Deployment Guide's section on Implementing a Virtual DLP Network Appliance.
For example, the DLP 9.5 Network Deployment Guide lists this information beginning on page 115.
Pay special attention to insure that  the required resources are set properly and are not being Limited' by VMWare. 
NotesIn order for DLP Network appliances to run properly, perform properly and recover from typical error conditions, the appliance must have the correct hardware resources in place.
This is not an issue with DLP network appliances purchased from RSA since they are already provided with the optimal hardware resources.
When DLP Network appliances are deployed in a virtual environment shortcuts and configuration errors made when configuring the appliance's virtual host can set the stage for future unexpected errors and outages. 
Legacy Article IDa60750