000015955 - Unnecessary chatter in the Microsoft Windows Event Viewer (Application)

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000015955
Applies ToRSA Authentication Manager 7.1 Service Pack 2
Microsoft Windows
Windows Event Viewer
IssueRSA Authentication Manager 7.1 on Windows: Event log throwing Event ID 34 every minute (possibly several times a minute depending on the system)
Windows event log recursively throwing Event ID 34 from: Source: Oracle.hdlin02u
LENGTH : '140' ACTION :[7] 'CONNECT' DATABASE USER:[3] 'sys' PRIVILEGE :[6] 'SYSDBA' CLIENT USER:[6] 'SYSTEM' CLIENT TERMINAL:[7] 'GKRSAMW' STATUS:[1] '0' .
CauseThe informational message is coming from the authentication manager internal database (Oracle); the RSA Authentication Manager Database Instance.
ResolutionThis message, while informational only and not indicative of an actual error, places a lot of unnecessary chatter in the event log.
The event log chatter, which is informational only, has been suppressed RSA Authentication Manager 7.1 Service Pack 4 Patch 1 or higher.

An interim solution would be to change the filters on the Windows Event Viewer. To disable "Information" events in an event log - right click on the event log file in question in question (Application, Security, System) and select "Properties" then the "Filter" tab. From here they can uncheck the "Information" event type.

A more permanent solution would be to plan for an upgrade of the RSA Authentication Manager 7.1 software to  the latest software of RSA Authentication Manager 7.1 Service Pack 4 Patch 9 (as of Dec 2011). Please logon to RSA SecurCare Online to check if later service packs or patches are availalbe.

 
NotesRSA Authentication Manager Service Pack 2 added a new database Windows service (RSA Authentication Manager Database Instance) that would check the database status every minute, which produced this unnecessary chatter in the event viewer.
Legacy Article IDa54102

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