000020878 - Use of multiple network cards

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000020878
Applies ToRSA Authentication Manager 7.1
IssueUse of multiple network cards
Installing a replica instance or RADIUS server can fail if the primary instance has multiple network interfaces
If your deployment has machines with multiple NICs, Authentication Manager communication only occurs with the interface specified during the initial installation. As a result, installing a replica instance or a RADIUS server can fail if traffic is not routed to the correct primary instance IP address.
CauseThere are known issues with installation of RSA Authentication Manager replicas when either the primary or replica have been built with multiple Network interfaces.  These issues can occur either at installation causing the installation to fail or after installation when the replication will not occur
ResolutionAt the current time RSA does not support the use of multiple network card in any RSA Authentication Manager server, where there is more than one physical card installed all but one of the interfaces must be disabled before installation of the product.
Legacy Article IDa39786