000017861 - Unable to start the Archer Job engine service Error 1053 in RSA Archer

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Sep 4, 2017
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Article Number000017861
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
Issue

RSA Archer Job engine services fails to start with the following error:


"Error 1053: The service did not respond to the start or control request in a timely fashion."

Event viewer on the server has the following entry:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7011

 

Description:
Timeout (30000 milliseconds) waiting for a transaction response from the ServiceName service.

Resolution

By default, Windows has a timeout of 30000 milliseconds for a service to start.


We can change the timeout by modifying the ServicesPipeTimeout value in the registry:


1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
3.In the right pane, locate the ServicesPipeTimeout entry.


Note: If the ServicesPipeTimeout entry does not exist, you must create it. To do this, follow these steps:


    a.On the Edit menu, point to New, and then click DWORD Value (32-bit).
    b.Type ServicesPipeTimeout, and then press ENTER.


4. Right-click ServicesPipeTimeout, and then click Modify.
5. Click Decimal, type 60000, and then click OK.
     a. The maximum value this can be set to is 300000.
     b. Sometimes, depending on the environment, the maximum value has to be used.


This value represents the time in milliseconds before a service times out.


6. Restart the computer.

Legacy Article IDa67132

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