000031715 - Web Tier installation fails with an error: "The directory cannot be written! Please choose another directory".

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000031715
Applies To

Product Set: SecurID
Product: RSA Authentication Manager Web Tier
Product Version: 8.1

IssueWeb Tier installation fails with an error: "The directory cannot be written! Please choose another directory".
CauseThe default permissions on Program Files folder is Read only and it cannot be changed. Installation should be done with an account with elevated permissions.
ResolutionRight click the in the Web Tier install binary and select "Run as Administrator" option. The Web Tier installation will continue.

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