on Jun 14, 2016Article Content
| Article Number | 000031574 |
| Applies To | RSA Product Set: Security Analytics RSA Product/Service Type: Security Analytics Server, Security Analytics UI RSA Version/Condition: 10.4.x, 10.5.x Platform: Software / Puppetmaster O/S Version: CentOS 6 |
| Issue | When accessing the Security Analytics web UI, the browser returns "This web page is not available ERR_CONNECTION_REFUSED" as shown below. This issue is noticed after restarting the jettysrv service or rebooting the Security Ananlytics server host. The /var/lib/netwitness/uax/logs/sa.log file may show APPARENT DEADLOCK!!! as shown below. 2015-10-23 00:49:17,910 [Timer-1] WARN com.mchange.v2.async.ThreadPoolAsynchronousRunner - com.mchange.v2.async.ThreadPoolAsynchronousRunner$DeadlockDetector@6c362815 -- APPARENT DEADLOCK!!! Creating emergency threads for unassigned pending tasks! Running puppet agent -t returns Error: Could not send report: Connection refused - connect(2) as shown in the screenshot below.  |
| Cause | This issue can occur when puppetmaster service is stopped or disabled. Run the following commands to confirm the status of puppetmaster service. 1. service puppetmaster status 2. chkconfig puppetmaster --list The following results from the above command indicate the puppetmaster service is either stopped or disabled. 1. puppet dead but subsys locked 2. puppetmaster 0:off 1:off 2:off 3:off 4:off 5:off 6:off |
| Resolution | To resolve the issue, start and enable puppetmaster service, restart jettysrv and run puppet agent -t with the commands below. 1. service puppetmaster start 2. chkconfig puppetmaster on 3. restart jettysrv 4. puppet agent -t |