000031693 - emctl, srvctl, crsctl 'command not found' errors upgrading to version 7.0 of RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Apr 19, 2020
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Article Number000031693
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle 
RSA Product/Service Type: Appliance
RSA Version/Condition: 7.0
Platform (DB): Oracle
IssueThe following messages are seen in the terminal output as well as in the aveksa installation log file (/tmp/aveksa-install.log) during the upgrade to RSA Identity Governance & Lifecycle 7.0:

Shutting down software...
Aveksa Compliance Manager Server is not running
-bash: line 2: emctl: command not found
-bash: line 6: srvctl: command not found
-bash: line 7: srvctl: command not found
-bash: line 8: crsctl: command not found
-bash: line 9: crsctl: command not found
-bash: line 10: crsctl: command not found
Stopping ACM Watchdog: done

CauseThese errors are seen due to the timing of the uninstall of the existing Oracle 11g database installation followed by the installation of Oracle 12i. The environment variable pointing to the new path to these files has not been updated yet.

This is a known issue reported in engineering ticket ACM-58327.
ResolutionThese errors are considered benign and can be safely ignored.

This issue has been resolved in RSA Identity Governance & Lifecycle 7.0.1.
NotesIf command not found errors are seen AFTER the successful installation has completed, then those errors should be investigated further.