000031693 - emctl srvctl crsctl  command not found errors seen during upgrade to RSA Via L&G V7.0.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000031693
Applies ToRSA Product Set: Identity Management and Governance
RSA Product/Service Type: Appliance
RSA Version/Condition: 7.0
 
IssueThese 'errors'  are seen on terminal output as well as in the /tmp/aveksa-install.log file, during the upgrade to V7.0.0.   

--------------------------------------------------------------------------
Shutting down software...
Aveksa Compliance Manager Server is not running
-bash: line 2: emctl: command not found
-bash: line 6: srvctl: command not found
-bash: line 7: srvctl: command not found
-bash: line 8: crsctl: command not found
-bash: line 9: crsctl: command not found
-bash: line 10: crsctl: command not found
Stopping ACM Watchdog: done



Are they indicative of a problem?
Can they be safely ignored?
 
CauseThese errors are seen due to the 'timing' of the uninstall of the existing Oracle 11g followed by the installation of Oracle 12i.
The environment variable pointing to the new path to these files are not yet updated.
 
ResolutionThese errors, as seen during the uninstall/install of Oracle during the upgrade to RSA Via L&G V7.0, are considered benign and can be safely ignored.

If 'command not found' errors are seen AFTER the sucessful installation has completed - then those should be investigated further.
 

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